Account Deletion

Delete your account in the app

Open Dibs, go to Settings, choose Privacy & account, then choose Delete account. Review the consequences, complete any required reauthentication, enter the requested confirmation, and submit. You do not need to email support to start deletion.

If you cannot sign in, contact support for account-recovery assistance. Support may need to verify account control before taking action, but will not ask for your password or OTP.

Active handoffs must be resolved safely

Dibs may pause deletion while you have a confirmed reservation, pickup arrangement, unresolved handoff, safety investigation, or another state where immediate deletion could expose a person to harm or fraud. The app will identify the blocking transaction and allow it to be completed or safely cancelled when permitted.

A pause is limited to what is reasonably necessary. It is not used to require support email or continued product use after the safety issue is resolved.

What is deleted or de-identified

• Authentication access and linked account credentials under Dibs control.
• Personal profile fields, private contact details, push tokens, notification preferences, and unnecessary installation metadata.
• Exact pickup addresses and precise coordinates that are no longer required for an open safety or legal matter.
• Active listings, saves, blocks, private drafts, abandoned uploads, and private storage that no longer has a lawful operational purpose.
• Direct identifiers in records that must remain structurally connected to a completed marketplace event are replaced or restricted where practical.

What may be retained

Dibs may retain the minimum information needed to preserve completed handoff and rating integrity, detect repeat abuse, investigate reports, respond to disputes, reconcile App Store purchases and refunds, maintain security and deletion audit logs, comply with tax or legal obligations, and defend legal claims.

Retained records are access-restricted and, where practical, anonymized or pseudonymized. Public listings and profile attribution are removed or anonymized. Backup copies age out under normal backup cycles unless preservation is legally required.

Cancel Apple billing separately

Deleting Dibs or your Dibs account does not cancel an App Store subscription. Cancel UnliDibs in iOS Settings under your Apple ID subscriptions before deletion if you do not want it to renew. Dibs cannot manage your Apple ID payment method.

Completion and recovery

The app shows the deletion request status and reports completion or a recoverable failure. Once authentication deletion completes, the account cannot be restored through ordinary sign-in. A later sign-in may create a new, separate account and will not automatically recover old listings, messages, ratings, or subscription mapping.

For a failed request or privacy question, contact hello@rpinnotech.com and include only the information needed to locate the request.