Contact Dibs support
Email hello@rpinnotech.com. Include the email subject “Dibs support,” your Dibs user ID if available, the app version, and a concise description. Never send a password, OTP, access token, full payment-card number, Apple credential, or unnecessary exact address.
Support messages are handled by RP Innotech, Inc. in the Philippines. Response time depends on severity and available evidence; Dibs does not promise an unsupported review or response deadline.
Report a safety or policy concern
Use Report on the relevant listing, profile, message, conversation, handoff, or rating whenever possible. This securely connects the report to marketplace records. Use Block when you also want to stop further in-app contact and hide the account’s listings from your view.
Provide facts, not speculation. Do not send evidence that you obtained unlawfully or that exposes unrelated people’s private information.
Account and sign-in help
- For an expired email code, request a new code in the app and use only the most recent one.
- For Apple sign-in, confirm you are using the same Apple ID and Dibs account originally linked. Apple may provide a relay email and may share your name only on first authorization.
- For suspected takeover, stop sharing information, secure your email or Apple ID first, then contact Dibs support.
- For deletion, use the in-app deletion control. Contact support only when you cannot access the account or the request fails.
Subscription help
- Use Restore Purchases while signed in to the intended Dibs account.
- Manage or cancel renewal in iOS Settings under Apple ID subscriptions.
- Request an iOS refund from Apple; Dibs does not receive or control your full payment method.
- If entitlement remains wrong, send your Dibs user ID and the approximate purchase time. Do not email a full receipt containing unnecessary personal information when a transaction reference is sufficient.
Privacy requests
Use in-app controls for routine profile correction, preferences, and deletion. You may also email support to request access, correction, objection, restriction, portability where applicable, or assistance with a deletion failure. We may verify account control before disclosing or changing personal information.
Operator
Dibs is operated by RP Innotech, Inc., San Fernando, Pampanga, Philippines.
Questions
Need a plain-language answer?
Tell us which policy and section you are asking about. Do not include passwords, OTPs, payment credentials, or unnecessary exact addresses.